Support
Contact
Email support@getfinx.app for support, account help, privacy questions, or help with the in-app Delete Account flow. We're happy to help.
Reporting a bug
To help us respond quickly, include:
- What you were doing (creating a budget, linking a bank, purchasing Plus, etc.).
- Your device and iOS version.
- Whether Screen Time access was granted.
- A screenshot when feasible.
Do not include raw bank transactions, account numbers, or app-selection details in support emails.
Subscriptions
- Manage or cancel Finx Plus: apps.apple.com/account/subscriptions
- Request a refund: support.apple.com/en-us/HT204084
Finx Plus is billed through your Apple account, not by us. Deleting your Finx account does not cancel App Store billing; manage or cancel the subscription separately in your Apple subscription settings.
Deleting your account
Open Finx → Profile → Delete Account. This deletes your Finx account and associated data from our backend and disconnects any linked bank accounts. It does not cancel an Apple subscription — cancel that separately in your Apple subscription settings.
After deletion we immediately revoke server access and sign the device out. A minimal security audit record (the fact that a deletion occurred, with no transactions or app-selection details) may be retained for abuse prevention and legal purposes. See the Privacy Policy for details. If a linked bank could not be disconnected at the moment of deletion, our backend retries the disconnection automatically until it succeeds.
Account & privacy help
If you email us about your account, include the email address associated with your Finx account so we can locate it. Please review our Privacy Policy and Terms of Use for how your data is handled and the terms that govern the app.
For data access, export, correction, or privacy requests, email support@getfinx.app. We may need to verify that the request comes from the account holder before returning or changing account data.